Effective Date: October 03, 2025

• Payments: Services must be paid at time of service unless otherwise agreed. We accept major credit/debit cards through secure payment processors.
• Refunds:
  • Pool cleaning/maintenance: Non-refundable once services are rendered.
  • Openings/closings: Cancellation with at least 48 hours’ notice = full refund; cancellations inside 48 hours may incur a $50 fee.
  • Repairs: If a repair is not completed as quoted, we will re-perform the service or refund unused labor/materials.
• Disputes: Customers must notify Pool-Wise within 7 days of service if unsatisfied; we will attempt to resolve promptly.
• Recurring Plans: Weekly/biweekly services are billed monthly in advance; plans may be canceled with 14-day notice.

For payment or refund issues: info@pool-wise.com | 1-636-200-7195